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Bugs / [Steam Version] Black screen on startup

« on: January 14, 2017, 10:38:06 am »

Hello,

I have purchased UnderRail on Steam. When I try to launch the game only the black screen appears in window (1024x768) and the music starts playing. When I move my cursor on top of the window it disappears but I can hear the sound of mouseovering items in UI menu.

I have already tried the options from this thread: http://underrail.com/forums/index.php?topic=1555.0

Try verifying Steam game cache if playing the steam version. Otherwise, try reinstalling.

Cache verified, tried reinstalling a few times.

Check your Documents\My Games\Underrail\ folder for a crash log. If there is a crashlog, post it in this thread.

No crash log.

If there is no crashlog, that indicates a problem with something other than the game. Usually XNA or .NET installation, but it could even be VC++ or DirectX redists.

    Make sure they are installed and try reinstalling or repairing them.
    You should find the necessary redist installers in the game's folder.
    If you are on Windows 8 or newer, you should already have the necessary .NET version.
    If you have multiple versions of XNA installed, try uninstalling them and reinstall only XNA 4.0 Refresh.

XNA reinstalled; .NET reinstalled; VC++ reinstalled; DirectX reinstalled.

If you use an old version of Avast DeepScreen (or similar technology), that might also cause problems. Try disabling it.

The bug occurs even when Norton Security is shut down.

I have also tried:

• to run the game as admin
• to launch it as compatible with Win XP (SP3)
• to change my resolution to 1024x768
• to find the config file in documents/my games/underrail to change the startup resolution, but there's no such file

I try to run the game on my laptop (Win 10) in base resolution 1366x768.