Messages

1

Bugs / Re: [Steam Version] Black screen on startup / alt-tab problem

« on: January 14, 2017, 06:02:42 pm »

Hello,

As I have played for 3+ hours I noticed some problems (probably connected to the lack of original config file):

• I cannot change any settings in the menu - they just reset to original value; my config.dat file is not read-only;
• When I try to change the resolution - game crashes;
• I can't alt-tab - after coming back from desktop I see only the frame of the windowed game; the contents are all in black.

BTW, this game is awesome! I just can't stop playing.

2

Bugs / Re: [Steam Version] Black screen on startup - Solved

« on: January 14, 2017, 10:58:05 am »

Hello,

I tried the one last thing and it worked. As my config.dat file was missing, I asked a friend to send me this file. I pasted it to documents/my games/underrail and then launched the game successfully. BTW, I tried installing GOG & Steam versions of the game multiple times and config.dat was never created properly...

3

Bugs / [Steam Version] Black screen on startup

« on: January 14, 2017, 10:38:06 am »

Hello,

I have purchased UnderRail on Steam. When I try to launch the game only the black screen appears in window (1024x768) and the music starts playing. When I move my cursor on top of the window it disappears but I can hear the sound of mouseovering items in UI menu.

I have already tried the options from this thread: http://underrail.com/forums/index.php?topic=1555.0

Try verifying Steam game cache if playing the steam version. Otherwise, try reinstalling.

Cache verified, tried reinstalling a few times.

Check your Documents\My Games\Underrail\ folder for a crash log. If there is a crashlog, post it in this thread.

No crash log.

If there is no crashlog, that indicates a problem with something other than the game. Usually XNA or .NET installation, but it could even be VC++ or DirectX redists.

    Make sure they are installed and try reinstalling or repairing them.
    You should find the necessary redist installers in the game's folder.
    If you are on Windows 8 or newer, you should already have the necessary .NET version.
    If you have multiple versions of XNA installed, try uninstalling them and reinstall only XNA 4.0 Refresh.

XNA reinstalled; .NET reinstalled; VC++ reinstalled; DirectX reinstalled.

If you use an old version of Avast DeepScreen (or similar technology), that might also cause problems. Try disabling it.

The bug occurs even when Norton Security is shut down.

I have also tried:

• to run the game as admin
• to launch it as compatible with Win XP (SP3)
• to change my resolution to 1024x768
• to find the config file in documents/my games/underrail to change the startup resolution, but there's no such file

I try to run the game on my laptop (Win 10) in base resolution 1366x768.