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Bugs / (Win10) Cannot run the Game
« on: May 13, 2020, 05:49:18 pm »
Hello everyone, I would like to request some advice/feedback, I have just installed UnderRail on my new computer, and somehow, despite having tried everything I could find, the game still refuses to run.
Either by Steam, or by launching the game from the .exe file in the Steam folder, the game does actually run for a couple of seconds, then closes without displaying anything.
Here are some of the things I tried to fix this, with no success:
-Re-installed the Game.
-Removed XNA 4.0 and installed XNA 4.0 Refresh.
-Checked game files integrity on Steam, no errors found.
-Disabled my Antivirus protection (I only have Windows Defender)
-Installed packages from the Steamworks folder.
-Created a "Underrail" folder in /MyGames.
I am using Windows 10 Pro 64 bits, I did played the game 2 years ago on an laptop running Win10 64bits as well, and never had any issue.
What I don't understand is why the game behaves like that, I would have expected a crash log or something, but it seems the game process closes as soon as I run it. The Documents/My Games/Underrail folder has been created, but no log is to be found inside.
I don't know if anyone had this issue before. I really don't see where the problem comes from, you guys got any idea?
Either by Steam, or by launching the game from the .exe file in the Steam folder, the game does actually run for a couple of seconds, then closes without displaying anything.
Here are some of the things I tried to fix this, with no success:
-Re-installed the Game.
-Removed XNA 4.0 and installed XNA 4.0 Refresh.
-Checked game files integrity on Steam, no errors found.
-Disabled my Antivirus protection (I only have Windows Defender)
-Installed packages from the Steamworks folder.
-Created a "Underrail" folder in /MyGames.
I am using Windows 10 Pro 64 bits, I did played the game 2 years ago on an laptop running Win10 64bits as well, and never had any issue.
What I don't understand is why the game behaves like that, I would have expected a crash log or something, but it seems the game process closes as soon as I run it. The Documents/My Games/Underrail folder has been created, but no log is to be found inside.
I don't know if anyone had this issue before. I really don't see where the problem comes from, you guys got any idea?